When It Comes to Online Government Services…It’s All in the Family

Accountable to the people. That is the hallmark of democracy and constant totem all elected government officials symbolically carry with them while they serve. However, most elected officials feel like they have two separate jobs. Job one is handling the often interesting and occasionally exciting process of legislating, regulating, enforcing and developing public policy. Job two is constituent service – answering phone calls, responding to letters and emails, performing casework, holding townhalls and generally being accountable to the citizens who elected them. While job two may seem mundane or even irritating to some, it is just as important, and often more so, to the ongoing tenure of the government official and the health of our democracy.